5-9 business days with full tracking. Delivery directly to you.
The delivery time is estimated and you will always find applicable delivery times in the checkout once placing the order. During high-peak seasons delivery times might be longer due to high number of orders and longer processing time by shipping companies.
Sustainability is a key part of NA-KD´s mission and an important part of our future business. We know that committing to carbon compensation in our delivery and returns will allow us to make a huge positive environmental impact quickly.
All outbound deliveries and returns are carbon compensated, at no extra cost to you, no matter which shipping method you use.
You can find more information HERE.
Shipping available as usual
We are closely monitoring the development of the coronavirus (COVID-19). The safety and well-being of our customers and employees is our top priority and we are following the guidelines and recommendations as outlined by the respective authorities.
We will keep you updated as we continue to follow the matter closely going forward.
Yes! You will receive a direct link to your tracking in your shipping confirmation. Simply click on the link to view the up to date tracking for your order.
Alternatively, you can go to Orders on My Page and find a tracking link for the order you're expecting.
If your order has just been shipped from our warehouse, we ask you for a bit of patience. It might take up to 24-48 hours before the package gets scanned by the shipping company. With some carriers tracking gets activated once the package arrives in your country. If your order is already passed its estimated delivery time, please let us know and we will check your package status.
When shopping at NA-KD you only pay what you see in the checkout, NA-KD always takes care of everything else! No need to worry about any extra charges such as duties, taxes, or VAT after placing an order!
Please note, if you return your full order, you will not be refunded customs charges as these are fixed cost as part of duties and taxes.
If for some reason, we would unable to ship one of the ordered items, this will be stated in your shipping confirmation and you will be automatically be refunded for non-shipped item(s).
Check what your order tracking says. The link will be in your shipping confirmation. If you have chosen home delivery the carrier might have tried to deliver your order whilst you were not there. In that case the carrier should leave a delivery note stating where you can pick it up (usually your local post office) or how you can re-schedule a delivery. Sometimes there are multiple delivery attempts if you have not signed an agreement about delivery with a neighbour or in a safe place.
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.