You will automatically receive your order confirmation by e-mail within 24 hours. If you are missing an order confirmation, please check your spam folder or other folders with special offers.
If you have not received your order confirmation within this time frame you are more than welcome to contact us for further help!
Sadly no! Once your order is placed and imported to our system, it is not possible to edit it or make any changes.
We are really quick at processing your order and are therefore unable to cancel it before shipping. However, you are always more than welcome to return your order to us for free if you do not wish to keep it!
Unfortunately, our system can not change any orders once they have been placed. This includes changing the delivery option and payment method.
If you happen to place an order with a wrong shipping address, please let us know. We will try to fix this for you, but we cannot guarantee that it will be possible, as the time window for manual changes is very short.
As soon as your order has been dispatched you will receive an email with a link to a tracking page so that you can follow your order! Remember that this can sometimes end up in your spam folder so have a look there too! If you still cannot find it, please contact us and we will help you!
If you are missing a product in your order, please contact us with your order number, the name of the missing product and a picture of your full return note and we will help you further. We sincerely apologise if this has happened to you!
If your package was damaged or opened when you received it, we ask you to directly contact your post office or the delivery service as well to make a claim for this. In this case, we would also appreciate if you would send us a picture of the damaged parcel.
If you received incorrect product in your package, we sincerely apologise for this! Please contact us with your order number, the name of the product and a picture of the item and your Return Note. We will make sure to help you out with this.
If your package was damaged or opened when you received it, we kindly ask you to contact us with a picture of the damaged parcel. Additionally, please also directly contact your post office or the delivery service as well to make a claim for this.
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