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Gift Cards

This section and the information presented are only relevant for gift cards purchased at NA-KD.com

What happens if I return an order that I paid using both a gift card and another payment method?

There are 2 scenarios: 

A) The purchase value of all the items you’re keeping is less than the value of the redeemed gift card.

In this case, the gift card will be used to pay for the items that you keep. The rest of the original gift card amount will be restored. Any additional amount paid will be refunded to the payment method that you chose. 

Example: You buy clothes worth 100€. You pay 50€ with a gift card and 50€ with a credit card. You only keep clothes worth 40€. 10€ will be paid back to your gift card and 50€ to your credit card. 

B) The purchase value of all the items you’re keeping is higher than the value of the redeemed gift card.

In this case, the gift card will be used to max. The rest will be paid using the payment method you chose and the refund for additional amount will be returned to the same payment option. 

Example: You buy clothes worth 100€. You pay 50€ with a gift card and 50€ with a credit card. You keep clothes worth 60€. Your gift card will be maxed out and 40€ will be paid back to your credit card.

How do I buy NA-KD gift cards?

You can buy our gift cards in the gift card section. Once the order is confirmed, the gift card is sent to the email address you entered, in a separate email. Please note, it can take up to 24 hours for the gift card to be sent, so don't worry if you don’t receive it straight away.

Discount codes cannot be used when purchasing a gift card.

Do you offer paper or non-electronic gift cards?

As we're an online retailer, we don't send paper vouchers. The gift card is sent to your email in a printable format, so that you can print it if you want to. You can even take the code from the gift card and create your own paper voucher if you like.

How do I redeem my gift card?

Enter your gift card code in the voucher field in the checkout. 

In the checkout, you’ll see how much money is available on your gift card. 

If your total exceeds the gift card amount, the full value will be used and the gift card is maxed out. 

If your total is less than the gift card amount, there will be money left on the card and you can use it again at a later date. 

You can also choose to not use your gift card as payment even after entering the code. Just press the x at the end of your code.

For how long is my gift card valid?

Gift cards are valid for 2 years.

Is it possible to combine gift cards?

It’s possible to use more than one gift cards per order. They can also be used in combination with a discount code.

Can I use my gift card for multiple orders?

If there’s money left on your gift card after making an order, you can use that gift card again for future purchases.

What happens if I return my order purchased with a gift card?

If you return fashion purchased with a gift card, the credit will be refunded to your gift card. You can then use the gift card for future purchases. Gift card credit cannot be exchanged for cash.

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