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For buyers
Can I return a pre-owned item?

Yes, you can return a pre-owned item within 90 days after receiving your order.

Are returns of pre-owned items free of charge?

No. As a buyer, you have to pay for the return. The return shipping fee will be deducted from the refund.

Country

Currency

Return cost

DE

EUR

5,95

DK

DKK

39,00

NL

EUR

5,95

PL

PLN

19,95

NO

NOK

120,00

AT

EUR

7,95

BE

EUR

7,95

FR

EUR

7,95

GB

GBP

10,95

CZ

EUR

13,95

SK

EUR

13,95

RO

EUR

13,95

HU

EUR

13,95

Rest of the world EU

USD

19,99

Rest of the world EU

EUR

17,99

Rest of the world non-EU

USD

29,99

Rest of the world non-EU

EUR

25,90

How do I make a return of a pre-owned item?

Use the shipping label that you received with your order.

What’s the delivery time for pre-owned orders?

The delivery time is the same as for regular orders.

Do you check the condition of the item before it is sold?

Yes. All items delivered to your country are shipped from our warehouse and have been assessed by us when they arrive from the seller.

Why doesn’t the seller post pictures of the item?

We want to make it as smooth as possible for customers to buy and sell pre-owned items through our website, which is why we don’t require sellers to post pictures of the items. However, in your country all items are shipped from our warehouse so the item's condition has been assessed by us.

Can I buy both a new item and a pre-owned item in the same order?

Yes absolutely.

For sellers
I want to sell a product, but it's not available as an option. Why?

Unfortunately, selling through NA-KD Circle is only available within the EU at the moment. We are sorry about the inconvenience.

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